This PUREPOLISH PRO LLC Shipping Policy covers order fulfillment, handling, and delivery timelines for all purchases made at purepolishpro.store.
1. Order Processing Time
Once your order is placed, it will be processed within 1–2 business days.
2. Transit Time
After processing, domestic U.S. transit typically takes 3-5 business days Monday–Friday.
3. Cut‑Off Times
Orders submitted before 2:00 PM EST on a business day enter processing the same day.
4. Shipping Destinations & Cost
We offer shipping to all 50 states in the U.S. International shipping is not supported at this time.
Shipping is free, including to Alaska and Hawaii, and there are no additional charges applied to any orders.
5. Time Zone
All processing and shipping timelines are based on Eastern Standard Time (EST).
6. Delivery Carriers
We partner with reputable carriers to deliver your order swiftly and securely. Depending on your destination and order size, we may use:
USPS
UPS
FedEx
7. Return and Refund
Return items in their original condition within 30 days.
Refund will be processed to your original payment method within 10 business days.
Return shipping is free.
8. Shipping Problems
If your product is
lost
damaged
delayed
please contact us within 24 hours, and we will investigate and resolve the issue.
9. Changes & Cancellations
You can cancel or modify your order within 24 hours of placing it. After that window closes, any changes will follow our standard return policy.
10. Tracking Your Order
Once shipped, you will receive a confirmation email with a carrier name and tracking number. Use that information to monitor delivery status.
11. Contact Us
Business name: PUREPOLISH PRO LLC
Tel: +1 (502) 890‑9977
Email: support@purepolishpro.store
Address: 1489 Dabra Ct, Radcliff, Kentucky 40160 USA
Hours: 9 AM – 5 PM EST, Monday – Friday