At purepolishpro.store, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our refund and return guidelines below.

1. Return Eligibility

Return Shipping Process

All return requests must be submitted before the end of the 30‑day . Requests received after the deadline will not be processed.

Return Conditions

To qualify for a return, items must be:

In original, unopened packaging

Unworn, unused, and in sellable condition

Accompanied by your order number or packing slip

Non‑returnable Items

The following cannot be returned:

Sale items are not eligible for return.

Custom‑made or personalized products

Items unsuitable for return due to hygiene or safety once opened

Return Fees

Our return process is completely free of charge.

2. Refund Process days

Refund will be processed within 10 days of our receipt of the returned item.

3. Refund Method

We will refund the purchase amount using the same payment method you used for the order. No additional fees will be deducted.

4. Damaged or Defective orders

If your order arrives damaged or faulty:

Notify us within 24 hours of delivery.

Email support@purepolishpro.store with photos of the damage and your order number.

We’ll coordinate a replacement, refund, or exchange promptly.

5.Order Cancellation

You can cancel your order within 24 hours of placement, before processing begins. Once shipped, cancellations are no longer possible.

6. Late or Missing Refunds

If you haven’t process your refund after 10 days:

Check your bank or card issuer.

Contact your payment provider—it may take additional time.

Still no refund? Email us at support@purepolishpro.store.

Contact us: +1 (502) 890‑9977

7. Exchanges

Want to exchange an item?

  • We do allow exchanges.
  • Reach out to us, and we’ll guide you through the steps.

8. Contact Information

For questions or to initiate a return,

Business name: PUREPOLISH PRO LLC

Tel: +1 (502) 890‑9977

Email: support@purepolishpro.store

Address: 1489 Dabra Ct
Radcliff, Kentucky 40160
USA

Hours: 9 AM – 5 PM EST, Monday – Friday