1. What is your order processing time?
We process all orders within 1–2 business days Monday–Friday, 9 AM–5 PM EST, including quality inspection and packaging.
2. How long does shipping take?
After processing, U.S. transit typically requires 3-5 business days Monday–Friday.
3. How do you calculate total delivery time?
Total Delivery Time = Order Processing Time 1-2 days + Transit Time 3-5 days
4. Is shipping free?
Yes. We offer free standard shipping on all U.S. orders.
5. When is the daily cut‑off for same‑day processing?
Orders placed before 12:00 PM EST on a business day enter processing that same day. Orders after the cut‑off begin processing on the next business day.
6. Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with the carrier name and tracking number. Use those details on the carrier’s website to view delivery status.
7. What is your return window?
You may request a return within 30 days of the date you—or an appointed third party—received the item.
8. How do I initiate a return?
Contact our support team for instructions. Returns must be in original, unopened packaging and shipped via a trackable, insured carrier.
9. When will I receive my refund?
After we receive and inspect your return, approved refunds are issued within 10 days to the original payment method.
10. What payment methods do you accept?
We accept secure payments via Stripe, PayPal and Cash on Delivery available in most locations within the USA. All transactions are encrypted and processed through trusted gateways for your safety.
10. How can I reach customer support?
Business name:PUREPOLISH PRO LLC
Phone: +1 (502) 890‑9977
Email: support@purepolishpro.store
Address: 1489 Dabra Ct
Radcliff, Kentucky 40160 USA
Hours: Monday–Friday, 9 AM – 5 PM EST