1. Introduction
Thank you for shopping at purepolishpro.store. If you’re not completely satisfied with your purchase, this Refund & Returns Policy explains how to cancel, return, or exchange items and receive a refund.
2. Cancellation Rights
You can cancel your order within 24 hours of placing it
3. Return Period
All returns must be initiated within 30 business days of the date you received the goods. Returns requested after this window will not be accepted.
4. Return Conditions
To qualify for a return, items must be:
Unused and in original packaging
Accompanied by your order number or packing slip
5. Non‑Returnable Items
The following cannot be returned:
Customized, personalized, or made‑to‑order items
Sealed health, hygiene, or beauty products opened after delivery
6. How to Return
You are responsible for return shipping costs and risk of loss. We recommend using an insured, trackable service. Send returns to:
Address: 1489 Dabra Ct, Radcliff, Kentucky 40160, United States
7. Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method.
8. Refund Timeline
Refunds are processed within 10 days of our receipt and approval of your returned. You will receive email confirmation when your refund is issued.
9. Exchanges
If you’d prefer an exchange size, color, etc please return the original item for a refund and place a new order, or contact us to check availability before returning.
10. Contact Information
Business name: PUREPOLISH PRO LLC
Tel: +1 (502) 890-9977
Email: support@purepolishpro.store
Address: 1489 Dabra Ct, Radcliff, Kentucky 40160, United States
Hours: 9 AM – 6 PM EST, Monday – Friday
